Welcome

What is OpsFuture?

I'm genuinely excited you've found your way to my little corner of the internet. As someone passionate about strategy, analytics, and transformative business solutions, I can't wait to share a bit about my professional journey and the experiences that have shaped my approach to problem-solving.

I have an insatiable curiosity for uncovering trends and patterns that others might miss. There's something magical about transforming complex data into clear, compelling stories that drive decision-making. Whether it's creating intuitive dashboards or developing forward-thinking strategies, I'm always eager to tackle new challenges.

My career has taken me through various industries, from research and consulting to technology and software. Each role has added new dimensions to my skill set. My approach combines analytical rigor with creative problem-solving. I believe in the power of data to inform decisions, but I also understand the importance of translating that data into clear, actionable strategies. Whether it's optimizing operations, enhancing customer experiences, or identifying new growth opportunities, I'm always ready to roll up my sleeves and dive in.

I'm always excited to connect with like-minded professionals, share ideas, and explore new opportunities. Feel free to reach out if you'd like to chat about analytics, strategy, or anything in between. Let's see how we can make a positive impact together!

LinkedIn
Contact

"an exceptional, thoughtful and results-driven leader"

〰️

"a compassionate leader who considers the customer, employee and business needs in all his decision making"

〰️

"always has an eye on results and is masterful at bringing out the best in others"

〰️

"the cornerstone of the team"

〰️

"an exceptional, thoughtful and results-driven leader" 〰️ "a compassionate leader who considers the customer, employee and business needs in all his decision making" 〰️ "always has an eye on results and is masterful at bringing out the best in others" 〰️ "the cornerstone of the team" 〰️

Accomplishments

A businessman in a suit holding a tablet with a background of connected digital icons representing technology and innovation.
Find out more about me and see My Word Cloud

    • Increased Net Promoter Score (NPS) by 64% over two years by optimizing the client experience journey at Lux Research.

    • Built a $10 million revenue stream in five years for SiriusDecisions/Forrester by defining operational standards, technologies, and processes for the Consulting practice.

    • Designed and implemented go-to-market strategies at Ricoh USA, driving profitability and aligning offerings with customer needs.

    • Established the Marketing Operations team at JDA Software/Blue Yonder, contributing to faster, more cost-effective marketing results for a $300 million organization.

    • Leveraged quantitative analysis of CRM, market, and financial data to inform critical business decisions, exceeding gross margin targets annually by 3–5 points at SiriusDecisions/Forrester.

    • Created actionable BI visualizations aligned with business objectives, integrating analytics into decision-making processes across multiple organizations.

    • Provided reporting and analytics that increased leads by 25% and generated $1.1 million in additional revenue at JDA Software/Blue Yonder.

    • Reduced reporting time by 25% at Ricoh USA by optimizing marketing reporting processes and leveraging tools like Power BI and Qlik.

    • Improved consultant utilization by 20% and reduced onboarding time for new consultants from 12 to 8 months by analyzing time-tracking data at SiriusDecisions/Forrester.

    • Streamlined tools, policies, and metrics at Lux Research, including designing a compensation plan to incentivize Client Experience Managers (CXMs).

    • Reduced marketing technology costs by $400,000 at Ricoh USA through process improvements and eliminating underutilized tools.

    • Achieved +98% budget accuracy while managing multimillion-dollar budgets at JDA Software/Blue Yonder.

    • Item Designed systems for tracking consulting backlog, resource utilization rates, and project profitability at Lux Research to improve operational visibility.

    • Enhanced data quality for Eloqua's contact database at Ricoh USA, updating 16% of email addresses, 23% of direct phone numbers, and eliminating 150,000 duplicate contacts.

    • Developed financial projections using large data sets to build accurate budgets, forecast models, and pricing strategies at SiriusDecisions/Forrester.description

    • Implemented onboarding programs at Lux Research to educate clients on product usage and ensure continuous engagement with available resources.

    • Acted as a dedicated customer advocate, addressing feedback promptly to enhance satisfaction and loyalty.

    • Improved renewal rates from 78% to 85% within one year through targeted campaign planning and customer engagement strategies at JDA Software/Blue Yonder.